Refund policy
RIGHT OF RETURN
For orders of articles on our websites, we accept a right of return of a total of 30 days, starting from the receipt of the goods (the period starts the day after receipt). In order to exercise the right of return, the customer must not have used the goods, they must be returned whole and intact and in their original packaging.
To exercise this right, the customer must notify by e-mail, mentioning the order number and our support team will guide you through the process. The refund will be made within 20 days after the package has reached us.
Berkey Europe is responsible for the return shipping costs.
It is possible to exchange the goods if the customer is not satisfied. However, the customer must not have used the goods, they must be returned whole and undamaged and in their original packaging.
For orders of articles on our websites, we accept a right of return of a total of 30 days, starting from the receipt of the goods (the period starts the day after receipt). In order to exercise the right of return, the customer must not have used the goods, they must be returned whole and intact and in their original packaging.
To exercise this right, the customer must notify by e-mail, mentioning the order number and our support team will guide you through the process. The refund will be made within 20 days after the package has reached us.
Berkey Europe is responsible for the return shipping costs.
It is possible to exchange the goods if the customer is not satisfied. However, the customer must not have used the goods, they must be returned whole and undamaged and in their original packaging.